Return Policy
To make a return, your item needs to be just like you got it: unworn, unused, not damaged, and in its original packaging. Please have your receipt or proof of purchase handy, too. We want to help, but we can't accept returns that don't meet these conditions.

How to Return
Reach out to us at isalinacollections@gmail.com or through our contact form.

We'll let you know if your return is approved and give you instructions on where to send your package.

Important: Don't send anything back without checking with us first. We can't accept it otherwise. We don't cover the cost of return shipping.

Local Returns
If you're nearby, just drop off your order with a team member within 14 days of delivery. We'll give you store credit or exchange it for something else we have in stock.

Exchanges
The quickest way to get what you want is to return the original item first. Once we approve the return, let us know at isalinacollections@gmail.com that you'd like an exchange. We'll put one on hold and help you with the process.

Oops, Something's Wrong?
If your order is defective, damaged, or just not right, contact us right away at isalinacollections@gmail.com or fill out our contact form. We'll fix it for you!

Bought From Another Store?
For items bought from other stores that sell our jewelry, we can't do returns, exchanges, or price changes. You'll need to talk to that store directly about their policies.