Domestic Shipping:
We ship all domestic orders using USPS First Class or Priority Mail, and you'll get a tracking number to keep an eye on your package.

Processing Time: Please allow 3-7 business days for us to get your order ready. If you ordered custom jewelry, it might take 1-2 weeks.

Shipping Days: We ship Monday through Friday, excluding holidays.

Duration: All items are made to order so the actual product may take up to 2-3 weeks to arrive.

Possible Delays: Sometimes things get busy during sales or holidays, so there might be a slight delay.

Shipping time starts when USPS receives your package. It can take up to 24 hours for the tracking to update.

Important Notes:
Once your order is shipped, we're not responsible if it gets lost, stolen, damaged, or goes missing. We also can't cover any extra costs that might come up.

For any questions about your order, just email our customer service team at isalinacollections@gmail.com.

We don't refund shipping and handling fees unless your item arrived damaged or we sent you the wrong thing (we're really sorry if that happens!). In those cases, you'll be responsible for the return shipping costs.

If your package gets returned to us or you refuse it, we'll have to charge you for the shipping using your original payment method.